Contact 31bets.me.uk
Start playingContact the 31bets.me.uk editorial team
This page handles questions about the content published on 31bets – corrections, clarifications on the figures we quote, or anything that reads unclear on the site. Write to us at [email protected] and we'll reply within 48 hours.
We are not the operator's support desk. If your question is about a deposit, a withdrawal or a bonus that hasn't landed, the next section tells you where that actually gets resolved.
Questions about your account
Account-level issues – registration, deposits, withdrawals, bonus terms, verification, or a technical fault mid-session – sit with the operator's own support team, reachable through email and live chat, available 24 hours a day, seven days a week. We can point you to the right channel; we can't action a withdrawal or lift a hold on our end.
Before you write in, have three things ready: the email address on the account, the approximate time the issue happened, and any reference number shown on screen when it occurred. A support agent working from those details usually gives a useful answer on the first reply rather than asking you to repeat yourself.
Frequently asked questions
Is this the same inbox as the casino's own support? No. [email protected] is for questions about this site's content; account and payment issues go through the operator's own email or live chat.
How long does a reply take? We aim to answer within 48 hours. The operator's own live chat is typically faster for anything urgent, such as a stuck withdrawal.
Can I ask about a specific bonus code here? We can explain how a bonus works from what's published, but activating or troubleshooting a code needs the operator's own support.
What if my complaint isn't resolved? Keep a record of dates, amounts and any reference numbers – that record is what any further escalation will ask for first.
If gambling has stopped feeling like something you're in control of, free and confidential support is available through GamCare on the National Gambling Helpline, 0808 8020 133 (free, 24/7), or at BeGambleAware. Self-exclusion across licensed sites is available through GamStop.